This position is with a leading bank in Asia. As a market leader in the consumer banking business, it has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Designation: VP Business Compliance

Job Purpose:

A person in this role will ensure awareness of and adherence to processes, policies and codes of conduct laid down for frontline staff. He/she will also be responsible for continuously identifying new areas of focus requiring creation of controls absent or inadequate, process strengthening and additional monitoring. This persons work will be used for monitoring health (compliance to standards) and preparing for future risk perceived areas.

Key Accountabilities, KPIs and Job Responsibilities

Acting as the first line of defence, following are the key deliverables/tracks for the role, where the candidate will assist his/her leader in achieving the aforesaid objective:

·         Process/standards awareness

·         Helping central teams build the right infrastructure for CBG teams to access knowledge & information they should stay aware of, maintained in a structured & easy to access/use manner

·         Continuous enrichment of the process repository to make it the preferred platform for checking processes

·         Driving and monitoring usage of process repository put in place

·         Regularly engaging with and coaching of teams reviewed, to ensure observations on areas of improvement are duly communicated and tracked for sustained improved performance

·         Creating knowledge depth by ideating & implementing regular tests/platforms to run such tests, to gauge knowledge retention levels

·         Regular follow ups to ensure internal or external mandated trainings are all completed well in time

·         Adherence to processes & standards

·         Critically reviewing information like target achievements, payouts, audit reports, concurrent audit reports, Sales Health Check, Customer profiles, Complaints, Transaction Monitoring alerts handling, Mystery Shopping and other reports to detect trends to focus

·         Equipped with knowledge of sales & client interface best practices/industry developments

MANDATE

·         Minimum 7 - 9 Years’ experience in banking, first line of defence (FLOD), continuous audits and process controls

·         Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions

·         Prior exposure to process writing, controls and governance

Education / Preferred Qualifications:

·         Bachelor’s degree from a recognized university

·         Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience

·         Professional qualifications or certifications on process adherence, audits, etc. are desirable but not mandatory

Core Competencies:

-          Self-driven and action oriented

-          Planning & organising

-          Displays ownership of outcomes

-          Highly skilled at Problem solving

-          Assertiveness, influencing & negotiation skills

-          Multi-tasking in high complexity & time critical situations

-          Teamwork & collaboration

-          Change / innovation orientation

-          Communication, including senior stake-holder’s management

-          Vendor management

-          Business Focus

-          Customer Focus

-          Developing & Coaching

-          Leadership

Work Relationship:

          Reporting to CBG Business Management Support Team (COO)

          Working with Branch staff, RMs, City Head(s), Operations, vendor(s), Compliance, Risk, Consumer Banking product & distribution teams

            Interactions w/direct reports of Heads of Departments and others defined from time to time.

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