Our client is looking for a Technical Writer to join their Support & Sustaining Engineering (SSE) team. Our client offers award-winning tech add-ons (60 products) are used by 10,000+ customers spanning 90 Countries with 1 Million+ downloads and it is the largest product portfolio in Marketplace.
This role is responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more products in collaborative team setting.
Location: Hyderabad, India
What You'll Be Responsible For
Produce quality, relevant documentation, including conceptual overviews, user/administrative guides, use cases, recipes, best practices, APIs, reference material, and release notes.
Produce, Review, and Publish HOW-TO and Troubleshooting articles for several Product Knowledge Bases.
Create content for business users, casual users, administrators, developers and for external customers.
Collaborate effectively with teams across the company, such as Support & Sustaining Teams, Product Management Teams, Release Management Teams, Developers, QA, Professional Services and Sales Engineering. Translate verbal and written technical requirements from these stakeholders into documentation.
Assist engineers, UX designers, and others in drafting user-facing content.
Work effectively with colleagues around the globe across multiple business units and departments.
Produce output in multiple formats, Web Content, PDFs, Word Documents, and HTML.
Independently and efficiently acquire deep, comprehensive expertise in specified areas of the product and an excellent working knowledge of the entire product line.
Test the procedures that are being documented.
Learn and follow department procedures for writing, editing, and publishing documentation.
Participate in Team's Daily Stand-up meetings and Agile Ceremonies.
About Your Skills and Experience
8+ years? experience managing software documentation.
4+ years? experience writing software documentation in an Agile environment.
Bachelor's Degree in Technical Writing or a Technical Degree (B.E/B.Tech/ M.C.A) with strong inclination towards technical writing.
Strong commitment to Technical Writing as a career, with experience in professional organizations.
Knowledge and experience with industry-standard tools for content creation, management, and publishing, including XML editors and content management applications.
Experience with Confluence and its administrative activities (such as reports, macros, content publishing).
Familiarity with the concepts and practice of structured writing, single-sourcing, and minimalist writing.
Impeccable written and verbal skills in English.
Experience documenting APIs, SDKs, and other development-driven sources.
Sound investigative skills, with the ability to understand the audience's needs and provide the information most important to them Experience documenting APIs and SaaS products.
Excellent written and verbal communication skills in English.
Excellent interpersonal skills.
Pragmatic and bring a relaxed, enthusiastic attitude while dealing with ambiguity in any discipline.
Ability to work independently with minimal guidance in a fast-paced environment.
Excellent time management, prioritization, collaboration, and organizational skills, particularly the ability to effectively manage multiple projects to multiple deadlines simultaneously.
Creativity, initiative and acute attention to detail.
Ability to prepare and conduct interviews (to ask questions and learn from the answers provided by Technical Subject Matter Experts).
Experience working with the Atlassian product suite (JIRA, Confluence). Familiarity with Agile Process.