We are looking for a Technical Support Engineer with a strong record of working with customers to troubleshoot and resolve customer issues.
Job Responsibilities:
Monitor and maintain Wireless products and solutions remotely at customer networks
Troubleshoot, identify and resolve customer issues for products and solutions
Proactively identify and troubleshoot hardware and software technical problems
Analyze system logs, KPIs, stats, performance issues and the production environment for mission critical systems
Perform system analysis on a wide range of network technologies including 3G, LTE, LTE-Advanced and proprietary systems
Work independently and skilled at knowing when to utilize additional resources and escalate
Key contributor to developing product requirements.
Job Requirements:
Minimum 5 years? of hands-on technical support engineering experience in wireless industry
Hands-on experience with installing and troubleshoot Wireless Access Networks and wireless network technologies
Must be able to work in 24?7 shift environment with a flexibility to work diverse schedule
Expert knowledge in various protocols for interoperability, performance evaluation and troubleshooting the issues
Experience in troubleshooting RF issues is a major plus
Experience in any one of the LTE, WiMAX, CDMA and other Radio Access Technologies
Experience with LAN/WAN, routing protocols, TCP/IP, QoS, tunneling and security protocols
Strong Unix/Linux systems knowledge
Knowledgeable in wireless operator methods and practices
Expert written and communications skills
Ability to troubleshoot issues and get into technical discussions with R&D
Established track record as a problem solver and effective team player
Ability to adapt quickly to changing environments and manage parallel time-critical tasks
Good understanding of 3GPP standards
Ability to multi-task in a fast-paced environment
Ability to travel as needed
Education:
Bachelor?s (B.E/B.Tech) or Master?s degree (M.E. or M.Tech.) in Electronics/Communication/Computer Science Engineering or equivalent training, education and experience.