Technical Support Engineer:

Location: Pune Bangalore
Specialization: Telecom / IT-Hardware / Tech. Staff / Support
Sub Specialization:
Reference: 28497

  • Technical Support Engineer:

    We are looking for a Technical Support Engineer with a strong record of working with customers to troubleshoot and resolve customer issues.

     

    Job Responsibilities:

     

    Monitor and maintain Wireless products and solutions remotely at customer networks

    Troubleshoot, identify and resolve customer issues for products and solutions

    Proactively identify and troubleshoot hardware and software technical problems

    Analyze system logs, KPIs, stats, performance issues and the production environment for mission critical systems

    Perform system analysis on a wide range of network technologies including 3G, LTE, LTE-Advanced and proprietary systems

    Work independently and skilled at knowing when to utilize additional resources and escalate

    Key contributor to developing product requirements.


    Job Requirements:

     

    • Minimum 5 years? of hands-on technical support engineering experience in wireless industry
    • Hands-on experience with installing and troubleshoot Wireless Access Networks and wireless network technologies
    • Must be able to work in 24?7 shift environment with a flexibility to work diverse schedule
    • Expert knowledge in various protocols for interoperability, performance evaluation and troubleshooting the issues
    • Experience in troubleshooting RF issues is a major plus
    • Experience in any one of the LTE, WiMAX, CDMA and other Radio Access Technologies
    • Experience with LAN/WAN, routing protocols, TCP/IP, QoS, tunneling and security protocols
    • Strong Unix/Linux systems knowledge
    • Knowledgeable in wireless operator methods and practices
    • Expert written and communications skills
    • Ability to troubleshoot issues and get into technical discussions with R&D
    • Established track record as a problem solver and effective team player
    • Ability to adapt quickly to changing environments and manage parallel time-critical tasks
    • Good understanding of 3GPP standards
    • Ability to multi-task in a fast-paced environment
    • Ability to travel as needed

    • Education:

     

    Bachelor?s (B.E/B.Tech) or Master?s degree (M.E. or M.Tech.) in Electronics/Communication/Computer Science Engineering or equivalent training, education and experience.