This position with our client which is renowned Japanese company that specializes in diesel engines, and also makes light fishing boats, hulls for ships, tractors, combine harvesters, rice-planting machines, gas heat pumps, snow throwers, transporters, tillers, mini excavators, portable diesel generators .
Job Requirement : Should Be known to Bengali Language
Job Role :
Responsible for Industrial Engines Service complaint monitoring, resolution and provide required
? Responsible for developing and expanding service network in East and related area for Engine and
? To ensure Parts sales -Primary Sale (YIPL to Dealers) and then secondary sale (Dealer to Customer)
of Genuine spare parts, target setting and achievement.
? To implement ?Service Duties? at dealers end, and monitor dealers profitability.
? To ensure availability of trained service technicians at Service Distributor?s end with respect to
? Regular monitoring of spare parts availability at dealership.
? To do Warranty Case analysis under warranty claim settlement Policy.
? Regular visit to Customers (End User) and OEM to understand the service lacunas and business
generation for Spare parts.
? To maintain proper sale Channel right from PO, Material tracking/delivery and Payment follow-up.
? Responsible to provide Training to dealer employees and OEM Engineers.
? Coordination with channel partners and other stake holders for timely complaints resolution.
? Clearly and professionally interact with customer, regarding status of complaint resolution, on a
? Develop strong relationships with the key stakeholders and customers
? Work effectively and in the shortest time possible.
? Assist team with market information on new applications to both existing customers and new
? Acts as technical liaison between field service organization and the Engineering, Quality, business
? Regular reporting and documentation as per the standards