Service Desk Management

Location: Bangalore, Chennai, Hyderabad, Mumbai, Delhi, Noida
Specialization: Any Other,
Industry NA
Reference: 30480

Role :   SW/Application Tech Support Practitioner

Role Description :   Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :   Service Desk Management, Service Delivery      Good to Have Skills :

 

Job Requirements :   Key Responsibilities :   Act as the ongoing interface between the client and the system or application Dedicated to quality, using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge

 

Technical Experience :   Technical knowledge of technical knowledge of Windows, Networking, Datacenters, Virtualization and Cloud etc   Hands on experience of working on ITSM tools like  ManageEngine, ServiceNow, BMC Remedy, etc   Must have experiencing of handling large teams with complex processes

 

Professional Attributes :   Good Communication Skills Both Written and Oral fluent English  Good Logical understanding of the Issues reported Infrastructure  Application  Basic level of technical Infrastructure knowledge  Hands-on on Service now or USMS ticketing tool  Call Etiquettes  Knowledge on ITIL Process or certificate      Educational Qualification:         Additional Info :