SM - Commercial Cards

Location: chennai
Specialization: Banking, Insurance & Financial Services
Sub Specialization:
Reference: 28214
  • Job Description:
  • Manage 4-5 SDM/ Manager with overall FTE span of up to 400+  including AMs / TLs / Sr. executives / Executives
  • Liaise with Operations Leads and Stakeholders across different geographies on day-to-day delivery and meet structured deliverables deadlines
  • Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones
  • Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics
  • Review / lead MBR/QBR/data presentation decks for data correctness before they are disseminated to  Stakeholders
  • Setting individual performance plans for direct reports, providing coaching and feedback through a formal review process
  • Champion and foster a culture of collaboration within the various process/regional teams
  • Exceed client / customer expectations, delivering world class experience
  • Manage large teams based across different locations in India and ensure smooth delivery
  • Supervise the Unit activities on Day to Day basis
  • Review workflow scheduling, staffing and volume to ensure that service standards are met
  • Lead / Conduct Team meetings, goal setting and performance reviews
  • Work closely with the unit and Remote management in daily operational responsibilities
  • Address client / customer escalations and ensure smooth resolution to concerns / issues within agreed timelines
  • Actively lead Lean project teams, client projects, or other internal initiatives.
  • Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking
  • Ability to provide accurate updates to Senior Management.
  • Supports tough people decisions to ensure people performance is aligned with organization imperatives and needs. Addresses individual performance issues to drive for high performance
  • Ability to handle multiple assignments simultaneously and meet deadlines
  • Escalate / raise identified control gaps in the process
  • Ensure all Internal / External Audits are green
  • Keep pace with technical innovation and maintain a broad understanding of commercial card terminologies
  • Accountable for all mandatory training for self & team to be completed within timeline
  • Flexibility to work extended hours as and when required