Reg Collection manager

Location: Mumbai
Specialization: Banking, Insurance & Financial Services
Sub Specialization:
Reference: 27309

Regional Call Centre Manager - Collections, Mumbai


This is for our client which provides debt financing to small entrepreneurs. Our Client is looking for a Regional Collection Manager who can manage a team and co-ordinate the operational recovery activities for maintaining credit portfolio in his/her region. The candidate is required to administer corporate policies and procedures and ensure that front delinquencies are minimized.


Job Responsibilities:


1.                      Prepare and execute Call centre dialer campaign strategy

2.                      Run and monitor dialer campaigns to improve agent productivity

3.                      Dialer enhancement in terms for meeting company requirements

4.                      Monitor dialer performance issue and resolve any issue

5.                      Ensure data facilitates & drive key decision points for process improvement & new initiatives.

6.                      Ensure accuracy & validity of data

7.                      To help in collation and preparation of data to enable analysis & decision


Requirement :


1.                      Experience  8-10 years in Collection Call Center Management.

2.                      Education – Graduate/MBA

3.                      Grade – Sr. Manager

4.                      CTC – 20 Lakhs Max.