Quality assurance

Location: Gurgaon
Specialization: Banking / Insurance
Sub Specialization:
Reference: 31419

 To manage the monitoring and improvement of the quality of services provided by the customer service team (Resolution Centre & Persistency) in terms of Welcome Calls, Inbound Calls, Group Insurance Calls, Email Desk and Persistency Calls.

Experience - More than 3 years in similar industry 

Education and Experience

  • Bachelors degree preferred
  • certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate,
  • quality inspection, auditing and testing experience
  • experience with implementation of corrective action programs
  • product or industry-specific experience
  • strong computer skills including Microsoft Office, QA applications and databases
  • knowledge of tools, concepts and methodologies of QA
  • solid experience in effective usage of data analysis tools and statistical analysis
  • knowledge of relevant regulatory requirements