Job Statement

Manager for Sales & Applications Support lead and coordinate the support team that works with external and internal customers providing general sales & technical support related to pumps.

JOb Duties and responsibilities

· Provides sales support services for local and global counter parts with the internal quotes and providing technical solutions.

· Being a member of the Pump Sales Support Management team.

· Budget responsible for the team

· Set team level and individual targets, follow target achievements. Organize performance review and feedback discussions

· Define team goals. Actively develop support process and tools in local and global level

· Break down the company strategy to practical tasks and goals in local level

· Support the Claim and Warranty team when needed

· Make monthly reports, organize department meetings, communicate with other support locations

· Participate for other sales and support tasks required by business

Relationships

· Sales people, Sales manager and country managers

· Support teams in other parts of the world

· Hose and valve team

· Pump Operations

· Engineering and R&D

· Market area heads

Internal and external interfaces

Engineering Department
R&D
Contract / order execution Department
Aftermarket team
Purchasing/Materials/Shipping Department
Project Management
QA/QC Department

· Customers

· Distributors

Authority

Works under supervision of the Sales Support Director
Makes independently daily sales support related decisions
Assigns support requests
Agrees priorities within the team, communicates those with the sales

Qualifications and experience

Bachelor of Science degree in mechanical engineering or equal education and/or business or equivalent training/experience. (More than 12 years of experience)

Minimum 5-7 years B2B related experience within manufacturing machine industry, pumps preferred.
Experience in business negotiations
Solid experience in technical quotation work.
Basic knowledge in pumps is desirable.
General knowledge within the area of minerals and mineral processing is beneficial.
Good communication skills in English is required. Additional language skills are beneficial.
Good IT-knowledge, Excel, SAP and Pumpdim.
Skills to develop process and systems
Experience of leading the teams and people

Skills and abilities

Systematic work approach.
Management and leadership skills. Inspires people.
Capability to process details and bigger picture
Excellent communication skills (both written and oral) and effective interpersonal skills are required.

Strong IT skills, including all Microsoft Office Products and std tools

Must be able to function effectively both as a member of a team and as an individual contributor
Capability to work with the schedules and deadlines, result orientated.
Capability to prioritize and manage stress
Ability to effectively work on several parallel projects
Good on organizing things. “Makes to happen”

Willing and able to travel

Location:	Alwar
Specialization:	Sales / Business Development / Client Servicing,
Industry	Mining

Reference:	26629