Manager- Application Support (Pump)

Location: Alwar
Specialization: Sales / Business Development / Client Servicing,
Industry Mining
Reference: 26629

 Location

·         The position is based in India (Alwar) or Gurgaon (Cyber city)

 Job Profile:

Reports to            Sales Support Director

Location                Alwar

Job Statement

Manager for Sales & Applications Support lead and coordinate the support team that works with external and internal customers providing general sales & technical support related to pumps.

 

JOb Duties and responsibilities

 

·         Provides sales support services for local and global counter parts with the internal quotes and providing technical solutions.

·         Being a member of the Pump Sales Support Management team.

·         Budget responsible for the team

·         Set team level and individual targets, follow target achievements. Organize performance review and feedback discussions

·         Define team goals. Actively develop support process and tools in local and global level

·         Break down the company strategy to practical tasks and goals in local level

·         Support the Claim and Warranty team when needed

·         Make monthly reports, organize department meetings, communicate with other support locations

·         Participate for other sales and support tasks required by business

Relationships

·         Sales people, Sales manager and country managers

·         Support teams in other parts of the world

·         Hose and valve team

·         Pump Operations

·         Engineering and R&D

·         Market area heads

Internal and external interfaces

  • Engineering Department
  • R&D
  • Contract / order execution Department
  • Aftermarket team
  • Purchasing/Materials/Shipping Department
  • Project Management
  • QA/QC Department

·         Customers

·         Distributors

 

Authority

 

  • Works under supervision of the Sales Support Director
  • Makes independently daily sales support related decisions
  • Assigns support requests
  • Agrees priorities within the team, communicates those with the sales

Qualifications and experience

  • Bachelor of Science degree in mechanical engineering or equal education and/or business or equivalent training/experience. (More than 12 years of experience)
  • Minimum 5-7 years B2B related experience within manufacturing machine industry, pumps preferred.
  • Experience in business negotiations
  • Solid experience in technical quotation work.
  • Basic knowledge in pumps is desirable.
  • General knowledge within the area of minerals and mineral processing is beneficial.
  • Good communication skills in English is required. Additional language skills are beneficial.
  • Good IT-knowledge, Excel, SAP and Pumpdim. 
  • Skills to develop process and systems
  • Experience of leading the teams and people

 Skills and abilities

  • Systematic work approach.
  • Management and leadership skills. Inspires people.
  • Capability to process details and bigger picture
  • Excellent communication skills (both written and oral) and effective interpersonal skills are required.
  • Strong IT skills, including all Microsoft Office Products and std tools
  • Must be able to function effectively both as a member of a team and as an individual contributor
  • Capability to work with the schedules and deadlines, result orientated.
  • Capability to prioritize and manage stress
  • Ability to effectively work on several parallel projects
  • Good on organizing things. “Makes to happen”
  • Willing and able to travel