Lead B2B Retention

Location: Gurgaon
Specialization: Any Other,
Industry NA
Reference: 31518

 This position is with a leading tech company. Our client is looking to hire an energetic, sharp & knowledgeable person in Customer Experience team as Retention Lead for B2B customers. The person should have capability to lead Retention for Business/Enterprise Customers and enhance base revenue through Upsell/Cross-sell/Upgrade programs.

 

B2B Retention Lead will report directly to B2B Service Head

Level of Education          

1.            Graduate/Post Graduate from Class A institute

2.            MBA preferable

3.            Preferably has Technical knowledge of telecom domain

Experience        

The candidate should possess and demonstrate the following:

1.            Should have at least 5-8 years of Retention experience in Telecom/ISP sector in Corporate/Enterprise Segment.

2.            Has done relationship management and retention – both proactive and reactive.

3.            Has worked on Retention Tools & Systems.

4.            Has suitable experience in managing Voluntary & Involuntary Churn (minimum 4-5 years)