Instructional Designer Ggn

Location: Gurgaon
Specialization: Any
Sub Specialization:
Reference: 29538

JD - Instructional Designer (2 roles)


Purpose of the Job:

Our new stores will run with outsourced manpower. Training this manpower will be a critical success factor for these stores. Working with the head of Training, this role will focus on developing content to ensure error free execution of the agreed training strategy for Own Retails, across all Circles. The key areas of training will include:
Soft skills
CS process training
Device familiarity & selling skills training
Mobile Technology landscape
Work with Subject Matter Experts to identify what students need to learn
Develop objectives and ensure content matches those objectives
Revise and rewrite content to shape it for learning needs
Structure content and activities for student learning
Create media to support learning (e.g., visual aids for face-to-face, various multimedia for e-learning and online)
Develop assessments (note that this does not only mean tests)
Adapt instructional materials created for one format to another format (usually this is adapting materials from face-to-face to e-learning)
Customer Experience:
Ensure Customer Experience objectives and targets are met through training intervention.
Ensure continuous improvement in training strategy and process to improve CSAT and Sales Challenges
Timeliness of content creation & delivery
Delivering output in largely fragmented and distributed locations
Familiarity with training content creation processes Knowledge of Adobe captivate and other authoring tools

Key Deliverables:

Content Management :

Qualification & Key skills/ competencies:

Graduate in any stream