Job Description
End to End Handing of Finacle application production issues
with respective Leads whom work ranging from Ticket assignment including Issues
analysis, initial Testing, UAT Test planning (Scope, duration), UAT support for user, coordinate
promotion to production.
Working in a stretch role to take forward production issues
from analysis to production deployment
Follow Production Support Processes and giving input to
strengthen time to time
Providing status to stakeholders and working with vendors to
review the design/fix/enabling for production deployment
Own communication for Incidents (SLA breaches, Application
Major Incidents, Logistics issue) and responsible for communications with
management
Coordinate recurring issues and ensure long-term resolution
through proper Incident and Problem Management
Working with various teams like Infrastructure, development
team to resolve, analysis of root cause for complex issues and outages
Strong stakeholder management skills with main focus on
continuous service improvement, consistent delivery and stability of production
Experience:
A graduate degree or higher
8-10 years of strong experience in the Banking industry with
minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of
working in Finacle environment
Experience in Finacle application in code development and
fixes (Finacle scripting, product, JRXML, Reports, etc)
Sound understanding of RDBMS / Unix / Large banking
application
Strong team player, effective at communicating
internationally and used to working closely with remote teams
Good knowledge of infrastructure technologies used, with
focus on AIX/Oracle/Java
Solid understanding of BAU support, incident, problem
management processes as well as escalation management across a diversified
environment
Understanding of Risk Management, Disaster Recovery,
Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
Present facts and recommendations effectively in oral and
written form
Pro-active, independent, resourceful and able to work in a
team
High attention to detail with focus on understanding the
issues with finding solutions
Education / Preferred Qualifications:
Minimum Qualification –
Graduate (Computer Information Systems / Engg)
Technology Requirements:
Hands-on Production support experience on Core Banking
platform
Strong technical skills, e.g. scripting or programming
experience, DBA/SA skills etc.
Strong transformation and change management experience
Software Configuration Mgmt., Quality Control Mgmt, Version
Control Mgmt
Operating System - AIX / Linux / VM/Cloud
Database – Oracle / Postgres
Application Servers – IBM WebSphere, JBoss
Middleware technology – MQ, File transfers
Scheduling software
Good to have experience in Hadoop, Cloud (VPC/AWS)