Job Description
End to End Handing of Finacle application production issues with respective Leads whom work ranging from Ticket assignment including Issues analysis, initial Testing, UAT Test planning (Scope, duration), UAT support for user, coordinate promotion to production.
Working in a stretch role to take forward production issues from analysis to production deployment
Follow Production Support Processes and giving input to strengthen time to time
Providing status to stakeholders and working with vendors to review the design/fix/enabling for production deployment
Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production
Experience:
A graduate degree or higher
8-10 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment
Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc)
Sound understanding of RDBMS / Unix / Large banking application
Strong team player, effective at communicating internationally and used to working closely with remote teams
Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java
Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
Present facts and recommendations effectively in oral and written form
Pro-active, independent, resourceful and able to work in a team
High attention to detail with focus on understanding the issues with finding solutions
Education / Preferred Qualifications:
Minimum Qualification – Graduate (Computer Information Systems / Engg)
Technology Requirements:
Hands-on Production support experience on Core Banking platform
Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.
Strong transformation and change management experience
Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
Operating System - AIX / Linux / VM/Cloud
Database – Oracle / Postgres
Application Servers – IBM WebSphere, JBoss
Middleware technology – MQ, File transfers
Scheduling software
Good to have experience in Hadoop, Cloud (VPC/AWS)