Head of Automation

Location: Noida
Specialization: Any Other
Sub Specialization:
Reference: 26222

Context and background

Automation, artificial intelligence, and machine learning are disrupting the ways in which networks are operated, providing substantial opportunities for Managed Services providers to improve their value propositions. Our Client is global brand committed to staying at the forefront of innovation.


Job summary

Working as a member of the DF Operate Q&OE Leadership Team, you will be responsible for ensuring we have the right competence, capabilities and colleagues within DF Operate to successfully develop, implement, and execute the automations and tools required by DF Operate contracts. You will need to ensure that your team has the right balance of experience and knowledge to deliver the required Automation projects on time, on budget and with quality. You will also be responsible for working collaboratively with the Service Delivery Applications and Platform (SDA&P)team and Business Area Managed Services (BMAS) Automation and Tools team to implement the Managed Services Automation and Tools roadmap and support the delivery of the BMAS strategy.


Responsibilities & tasks

?On a high level, you will be responsible for:

?Definition and ownership of DF Operate tools and automation strategy to achieve stretching cost saving and performance improvement targets as set by Head of DF Operate Q&OE

?Lead the development, maintenance, integration, deployment, performance management, life cycle management of the tools and automation portfolio in DF Operate, working together with BMAS Automation & Tools team and SDA&P team

?Lead innovation and adoption of new ways of working, including opportunities to leverage agile methodologies in how we build and scale new capabilities

?Competence development of DFOP Q&OE Automation and Tools organisation, ensuring there are competence development plans in place for all colleagues aligned to the successful delivery of targets and strategy

?Performance management, developing high performance culture within DFOP Q&OE Automation & tools organisation

?Maximising utilization of the DFOP Q&OE Automation & Tools organisation, putting in place continuous improvement to improve effectiveness and efficiency of the organisation


On a day-to-day basis, you will work on tasks such as:


?Drive the identification of work activities that can be automated

?Develop and implement Automation and Tools solutions across DF Operate

?Maximising re-use of existing automations and tools across DF Operate customer contracts

?Implementation roadmaps for DF Operate contracts

?Investment and business case creation, and budget follow-up

?Manage team of automation and tools Developers, Support Engineers, Solution Architects, System Analysts, etc to execute and achieve required savings and quality target levels

?Customer tools integrations

?Demand and deployment management

?LCM of Automations and tools

?Organisation competence development and assessment

?Organisation performance management



?To be successful in the position, we believe you are:

?Someone with a passion for innovation and a solid grip of new and ?leading edge? technologies within Automation tools, Machine learning and Artificial Intelligence

?An inspirational leader who has created and driven high performing teams in a high tech environment

?Business savvy, with exemplary interpersonal skills

?Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change

?Highly adaptive, and thriving in a rapidly changing environment

?We believe the following experience is relevant for this job:

?Strong technical foundation, preferably with focus on Automation Tools, Machine learning and/or Artificial Intelligence

?Telecom experience from vendor and/or service provider

?BSc or equivalent degree

?Previous experience from implementing technology and driving innovation (5+ years required)

?Team management (leader of leaders 5+ years required)

?Resource management (including budget management