Field Application Engineer
Location: Mumbai, India
Our client is world's largest data storage company. They deliver the possibilities of data.
Roles & Responsibilities
?Completing customer qualifications of all types of Western Digital products from component HDD and SSD to JBOD, JBOF and storage server to support sales and business-unit objectives.
?Recording activities centrally in a timely manner using the appropriate databases and other tools.
?Performing FA (failure analysis) using available tools and presenting the results to customers in a helpful and thoughtful manner.
?Working hands on with industry operating environments such as Windows & Linux plus storage stacks, SDS and VMS.
?Delivering presentations to customers and partners on WESTERN DIGITAL?s product portfolio.
?Assessing customer requirements and infrastructure and suggesting (even designing) appropriate SSD/ HDD/ JBOD/ JBOF/ Storage Server configurations.
?Developing technical responses to RFls and RFPs.
?Facilitating, delivering and managing customer evaluations of storage servers and platforms.
?Developing tight relationships with customer technical personnel resulting in incremental opportunities for Western Digital?s portfolio.
?Assisting other FAEs (embedded, client and surveillance) in the region as backup and cover.
?Providing customer and market input & feedback to Product Management, Engineering, Customer Service and other pertinent groups within the company.
?Representing Western Digital at industry conferences, exhibitions, user group meetings etc.
?Remaining up-to-date on major competitive maneuvers and industry developments to be capable of handling customer inquiries on these matters.
Minimum Education: BS/BE in Computer science, Electronics, Electrical engineering or equivalent field experience.
Minimum Experience: 8-10 years of storage related FAE/SE/CE experience in a related industry sector (for example with a storage component or system vendor, OEM or distributor).
?General storage industry knowledge and understanding; interoperability; competitive landscape.
?Expertise in troubleshooting and interfacing with storage systems, NAS and SAN.
?Hands on Failure analysis tools and preparing FA reports.
?Knowledge of SSD/HDD interfaces, standards etc and related applications.
?Experience in HPC environments, storage filer applications such as NAS (CIFS, NFS), back-up applications (Netbackup/Commvault) and data migration tools or techniques and archival.
?Experience in working with server environment running UNIX, Linux or Windows?Experience with large scale IT Integration or Consolidation programs preferred; e.g., experience in solution integration in a pre-sale (or post-sales).
?Ability to develop and effectively communicate business cases and justifications to internal and external stakeholders as required to drive business forward
?Must be a good listener, creative, intuitive, a problem solver and have the ability to resolve problems in potentially stressful situations.
?Must be an independent and adaptive team player.
?Excellent communication skills; able to discuss technical topics either in written word or orally.
?Excellent customer presentation skills.
?Candidate will be self-motivated, customer oriented, resourceful and enthusiastic.
This job is mostly Mumbai, India based, but regular travel within the assigned India, EMEAI territory should be expected.