Customer Experience/Retention

Location: Gurgaon
Specialization: Banking / Insurance
Sub Specialization:
Reference: 31420

Manager – Customer Retention


Develop new strategies for customer retention activities.

Respond to customer queries and address service complaints in a timely manner.

Work with Sales Manager in implementing sales promotion activities.

Track contracts that are soon to be expired and contact customers for renewals.

Develop product presentations and demonstrations to customers.

Analyze customer feedbacks and develop new techniques to ensure customer retention.

Provide excellent customer services and ensure customer satisfaction.


The job holder is responsible for low ticket size persistence of a dedicated channel through various stages of policy life cycle (Due, Grace and Lapse) across

all buckets.