RESPONSIBILITIES

·         Participate in the design and development activities for the Hyperion and TM1 applications based on the business requirements provided

·         Participate in the maintenance of the Hyperion and TM1 environments, including diagnosing, troubleshooting, and initiating corrective actions; develop solutions to system technical issues and systems process issues; develop automated solutions to minimize administration and support effort

·         Act in the capacity of L3 application and user support for the Hyperion and TM1 users and technical environment; L3 support is expected to resolve issues and questions escalated by L2 support on a timely and effective basis, perform root-cause analysis, and propose application technical and process updates to permanently resolve issues

·         Understand and adhere to defined Visa SDLC processes, including documentation, testing and approvals

·         Understand and ensure adherence to customer service level agreements for Hyperion and TM1

·         Participate in the development of unit and integration testing plans, testing scripts, enhancements, custom modifications and interfaces to be developed

·         Provide, or require responsible parties to provide, root cause analysis for any systems or process issue; ensure remediation plans are devised, discussed and agreed up that result in permanent resolution of issues

Qualifications

·         Bachelor’s degree in Computer Science or related technical discipline

·         Requires a minimum of 5 years progressively responsible experience in Hyperion and/or TM1 application development and support, administration preferably including a minimum of 1 year of experience with the latest Hyperion EPM products (currently 11.1.2.x) and/or the latest TM1 product (currently IBM Planning Analytics)

·         Requires demonstrated experience in automating processes and jobs on an end-to-end basis. Experience with shell scripting, Windows batch scripting, SQL and MAXL strongly preferred.

·         Experience with other Hyperion EPM Suite products, including DRM, FDM and ASO cubes preferred

·         Working knowledge of SDLC, testing methodology, and quality engineering required

·         Demonstrated problem identification, analysis and solving skills required

·         Demonstrated ability to absorb, analyze, and understand new information, technologies and practices quickly required

·         Exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users required

·         Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues required

·         Active listener, customer focused, relationship builder, team player required

·         Ability to empathize with both the technology and business viewpoints preferred