RESPONSIBILITIES
·
Participate in the
design and development activities for the Hyperion and TM1 applications based
on the business requirements provided
·
Participate in the
maintenance of the Hyperion and TM1 environments, including diagnosing, troubleshooting,
and initiating corrective actions; develop solutions to system technical issues
and systems process issues; develop automated solutions to minimize
administration and support effort
·
Act in the capacity
of L3 application and user support for the Hyperion and TM1 users and technical
environment; L3 support is expected to resolve issues and questions escalated
by L2 support on a timely and effective basis, perform root-cause analysis, and
propose application technical and process updates to permanently resolve issues
·
Understand and
adhere to defined Visa SDLC processes, including documentation, testing and
approvals
·
Understand and
ensure adherence to customer service level agreements for Hyperion and TM1
·
Participate in the
development of unit and integration testing plans, testing scripts,
enhancements, custom modifications and interfaces to be developed
·
Provide, or require
responsible parties to provide, root cause analysis for any systems or process
issue; ensure remediation plans are devised, discussed and agreed up that
result in permanent resolution of issues
Qualifications
·
Bachelor’s degree in
Computer Science or related technical discipline
·
Requires a minimum
of 5 years progressively responsible experience in Hyperion and/or TM1
application development and support, administration preferably including a
minimum of 1 year of experience with the latest Hyperion EPM products
(currently 11.1.2.x) and/or the latest TM1 product (currently IBM Planning
Analytics)
·
Requires
demonstrated experience in automating processes and jobs on an end-to-end
basis. Experience with shell scripting, Windows batch scripting, SQL and MAXL
strongly preferred.
·
Experience with
other Hyperion EPM Suite products, including DRM, FDM and ASO cubes preferred
·
Working knowledge of
SDLC, testing methodology, and quality engineering required
·
Demonstrated problem
identification, analysis and solving skills required
·
Demonstrated ability
to absorb, analyze, and understand new information, technologies and practices
quickly required
·
Exceptional
communication and customer facing skills, able to interact effectively with
diverse groups of global stakeholders, both technical and business users
required
·
Proven ability to
manage multiple activities of varying complexity while prioritizing and
focusing on critical tasks and issues required
·
Active listener,
customer focused, relationship builder, team player required
·
Ability to empathize
with both the technology and business viewpoints preferred