We have an urgent requirement in a well known Construction equipment, Mining equipment industry. in Jammu location. Please find the details below and if you are finding relevant please apply on the same OR you may please refer me to someone.
Overview: Area Manager – Service
Leadership Skills, Time Management, Math and
Budgeting, Analytical Skills & Decision-Making Skills.
9+
experience is in construction equipment’s, mining, Construction
equipment & materials handling equipment Service, After Sales Service,
Product Support, Service Engineering,
Customer Relationship
Management, Operations & Maintenance, Failure Analysis, Equipment
Management, Dealership Management.
RESPONSIBILITIES:
·
Handling
customer complaints related to warranty issues, which involve looking after
warranty claims, determining root cause of failures, and replacing parts if
necessary.
·
Responsible
for Targeted Parts Business for the territory.
·
Providing
customer support in relation to operations, installations, preventive
maintenance and troubleshooting of construction machineries.
·
Responsible for
the subsequent training of all service, record keeping and warranty.
·
Responsible
for the resolve and evaluation of all current methods used in the maintenance
and upkeep of the machine.
·
Specifically
responsible for maintaining Job studies, FSR & Warranty sheets.
·
Specifically
responsible for the scheduling of product review appointments in such a manner
as to avoid “drop-in” sales calls.
·
Responsible
for the inventory, ordering and delivery of all necessary supplies and
equipment for the service.
·
Assisting
in the disciplinary or promotional recommendations required for all service,
custodial and grounds personnel.
·
Responsible
for insuring Safety & Health Act standards and company safety policies are
complied with at all times. Interprets company policies to workers and enforces
safety regulations.
·
Initiates
or suggests plans to motivate workers to achieve work goals.
·
Responsible
for the supply and upkeep of all personal tools required by KCEI policies and
its affiliated companies for Service Technician.
·
Responsible
for maintaining the required property uniform and insuring a professional
appearance and attitude for all service personnel at all times.